“Ever since COVID, [everything] has progressed to online platforms – not as many face to face meetings occur,” she said. “[But] I like people to know I’m a real person. I live in Maine, am present and active in the community and I care about you. Also, once a borrower is under contract I provide a very detailed document – a step by step of what can be expected that includes each of my team members and their role.
“If I let people know what to expect and provide constant communication, it alleviates a portion of stress typical in the standard loan process. In addition, it builds trust and solidifies they are not a transaction but my community, my people – and typically by closing I am part of their family [too]. That feeling has created my passion for mortgages.”
Communication in the mortgage industry
Constant communication is even more important when dealing with first time home buyers. And, due to DiBiase’s top notch reputation, first time buyers seem to flock to her.
“The relationship doesn’t stop at the closing table for me – I still have a client from eight years ago who I go to spin class with,” she said. “Since our first transaction he’s purchased three homes with me – so a lot of my clientele is repeat business from the trust and relationships built. I help people buying $3 million dollar homes on the ocean and I just closed on someone buying their first mobile for $150,000. My device is treating everybody equally – whether a first time buyer or your third or fourth loan, you’re going to get the same dedication and attention to details.”
This approach has led to a lot of success stories for DiBiase. She told MPA that one which really sticks in her mind is helping a client who was relocating – only to have his loan revoked mid-journey.
